Shipping policy

Shipping Policy Derma-Lab

Effective Date: 21-06-2024

At Derma-Lab, we strive to process and deliver your orders quickly and efficiently. Please read below for more information on how we handle shipping for your orders.

  1. Order Processing
  • Processing Time: Orders are typically processed and shipped within 1-2 business days after receipt of payment.
  • Business Days: Processing and shipping occur on business days (Monday to Friday), excluding holidays.
  1. Shipping Methods and Costs
  • Shipping Methods: We offer various shipping options depending on your location and the nature of your order. The available shipping methods will be displayed during checkout.
  • Shipping Costs: Shipping costs depend on the selected shipping method and the destination of the order. These costs will be clearly stated during the checkout process before completing your order.
  1. Delivery Timeframes
  • Estimated Delivery Time: The estimated delivery time depends on the chosen shipping method and destination. Within Belgium, the delivery time is generally 2-5 business days.
  • International Deliveries: For international shipments, the delivery time may vary from 5-15 business days, depending on the destination and local customs procedures.
  1. Shipping Confirmation and Tracking
  • Shipping Confirmation: Once your order has been shipped, you will receive a shipping confirmation via email with tracking information.
  • Tracking: You can track the status of your shipment using the tracking information provided. Please note that it may take some time for tracking information to become available.
  1. Lost or Damaged Shipments
  • Lost Shipments: If your order does not arrive within the expected delivery time, please contact us at support@derma-lab.eu so that we can investigate further.
  • Damaged Shipments: If you receive a damaged product, please contact us within 7 days of receipt with photos of the damage and packaging. We will assist you as quickly as possible with a resolution, such as a replacement or refund.
  1. Incorrect Address Details
  • Responsibility: Ensure that your address details are correct and complete when placing your order. Derma-Lab is not responsible for lost shipments due to incorrect or incomplete address information.
  • Contact: If you discover an error in your address details after placing your order, please contact us as soon as possible at support@derma-lab.eu. We will try to correct the error before the order is shipped.
  1. Customs and Import Duties
  • International Orders: Customs fees and import duties may apply to international orders. These costs are the responsibility of the customer and may vary by country.
  • Customs Processing: Please note that customs processing may cause delays that are outside of our control.
  1. Questions and Support
    For questions regarding our shipping policy or to check the status of your order, you can contact our customer service:

Kind regards,
Derma-Lab